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Support is a critical element in the lifecycle of any business management application. When you have questions or problems, you need answers and resolutions… NOW.
Traditionally software vendors offer break/fix or product level support either via an email or phone, on a case by case basis. This level of support limits your ability to ask questions outside break/fix type questions. Additionally, the time consumed and productivity lost is immeasurable in terms of hours spent contacting support… waiting on hold in the support queue, and explaining your business and issue to a support representative who is unfamiliar with your business.
This is not the case at Ncompass!