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Support is a critical element in the lifecycle of any business management application. When you have questions or problems, you need answers and resolutions ...NOW. Traditionally software vendors offer break/fix or product level support on either an email or phone case basis. This level of support limits your ability to ask questions outside break/fix type questions. Additionally, the time consumed and productivity lost is immeasurable in terms of hours spent contacting support, waiting on hold in the support queue, and explaining your business and issue to a support representative who is unfamiliar with your business.
Ncompass recognizes the critical nature of reliable support and the necessity of our customers' questions and issues getting answered promptly and accurately. We also understand that this service needs to be not only fast and reliable, but cost-effective and easy to use as well. We discussed the issues and expectations of support with our customers. Based on that feedback, Ncompass worked towards creating a support offering that would meet and exceed expectations and mitigate support issues. we came up with a revolutionary program called Continuous Customer Care, or C3.
Ncompass' approach to support is to maintain quality, reduce client loss of productivity, and enhance speed of resolution. To deliver on this level of commitment, Ncompass' C3:
As a result our customers experience minimal to no wait times and the majority of questions are addressed within 5 minutes. The best part is that you can use your C3 for anything from break/fix, report customizations, or training just to name a few. And the cost is tailored to your specific needs. No longer will you pay a percentage of your software's value to use the support line a few times a year. We have packages starting at $2,000. Learn more about C3 or contact support.
Our Director of Customer Support Co-Authored "NetSuite for Dummies"
Our brand of support is different: In a nutshell, you don't pay a percentage of your software cost. You pay for what you use.